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House Rules

To ensure a pleasant stay for every guest, we kindly ask you to respect our guesthouse regulations.

Check-in & Check-out
Times and deposit
Check-in
2pm – 8pm
Let us know if you are late
Check-out
8am – 12pm
Late departure means a new night
A minimum 50% deposit is required to confirm the booking.
Prepaid bookings are held for 12 hours after the expected check-in time.
If you are going to be late, you must let us know by phone in advance.
Children aged 5 and under: stay free (maximum 2 per room). From age 6 an extra bed is charged.
Checking out after 12pm is charged as a full extra night.
House Regulations
Living together with respect
Guests are responsible for keeping the rooms in good condition. Damage is subject to repair charges under Article 186 of the Brazilian Civil Code.
It is strictly forbidden to store bicycles, motorcycles or any unsuitable items in the rooms.
Washing clothes or shoes in the bathrooms is not allowed. Clothes must not be hung from windows or balconies.
When leaving the chalet, switch off the lights and TV, turn off the taps and lock the door.
Inappropriate clothing is not allowed in the common areas.
The guesthouse does not offer a restaurant or room service.
Flammable or explosive items and gambling activities are prohibited.
Pool
Hours and rules
Opening hours: 8am to 6pm daily.
Maintenance/cleaning: Mondays, Wednesdays and Fridays.
Use the shower before entering the pool.
Glass containers are not allowed in the pool area.
Proper swimwear is required: swim trunks, swimsuit or bikini.
Smoking & Noise
Quiet hours from 9pm
Smoking is prohibited in rooms, bathrooms and common areas. It is allowed only in designated outdoor areas, under Ceará state law no. 14.436/2009.
Quiet is required from 9pm across the whole property.
Loud music and parties are not allowed. Failure to comply may result in immediate termination of the stay.
Visitors
Not allowed on the premises
Visitors are not allowed in the rooms or anywhere on the property during your stay.
Guests are responsible for the people accompanying them and for any damage they cause.
The guesthouse is not liable for belongings left behind on the premises.
Cancellation Policy
Refunds and credits
Notice
More than 14 days
Early cancellation
Refund
100%
Full amount returned
Alternative
12-month credit
Valid for 12 months
Notice
7 to 14 days
Mid-term cancellation
Refund
50%
Half the amount
Alternative
12-month credit
Valid for 12 months
Notice
Less than 7 days
Short-notice cancellation
Refund
No refund
Amount not returned
No-show / Early departure
No refund
No credit

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